Meet the Team

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Anthony Plaisted

General Manager

Anthony Plaisted

General Manager

Anthony represents the third generation of his family to head up Automatic Heating.

Having gained extensive technical and practical experience in the HVAC&R field, Anthony has an intimate knowledge of client requirements and demands and is acutely aware of the industry’s appetite for innovation.

He has championed the introduction of new technology to the Australian HVAC&R market and in doing so positioned Automatic Heating as Australia’s leading provider of sustainable, water-based heating and cooling solutions.

Anthony is determined to drive Automatic Heating into the 21st century via a management style that is both innovative and consultative, having leveraged the opportunities that training and mentoring has provided.

And he continues to embrace the opportunity to work closely with clients wherever possible.

Away from work, Anthony’s focus is firmly on family and community. He is an active member of the local school board and strong supporter of local charities including the Rapid Relief Team (RRT) and Royal Children’s Hospital.

Terry Plaisted

Sales Manager

Terry Plaisted

Sales Manager

Terry likes to bring first-hand technical know-how to his sales role – providing a single port of call to his clients and a means to give added value wherever he can.

He enjoys working closely with consulting engineers and mechanical contractors to promote mutual understanding of the demanding needs of the industry.

Terry gets great satisfaction seeing jobs run smoothly and reading client testimonials of greater-than-expected cost savings of 25% or more.

He also wants his clients to know that the buck stops with him when it comes to resolving issues.

Being a part owner in a family business, he’s committed to its success, ensuring that it remains at the forefront of the high efficiency heating systems market – and to uphold the core values of excellence, responsibility, passion and loyalty.

A young family keeps him pretty busy, but he still manages to keep up AFL and soccer to some degree, with attention to personal fitness and health. He’s also committed to community support, especially Rapid Relief Team and Red Cross.

Cameron Plaisted

Business Development Manager

Cameron Plaisted

Business Development Manager

Cameron’s career has been very focused on the heating industry. His experience has served him well to get a ‘global’ view of the business – right from hands-on work in the factory to answering phones in customer service, to getting out on site with the plumbers and gas fitters.

He still finds himself readily stepping in to fix problems on-site with clients, even in his sales role.

Being a part-owner of the business, Cameron is very motivated to encourage performance improvements wherever possible by getting staff to support each other and embrace new ideas while exemplifying company values.

He promotes a customer-centric culture in all his work and dealings with other staff – to produce a tangible ‘proof in the pudding’ for customers to see.

Outside work, Cameron enjoys playing a variety of sports including volleyball, cricket, and AFL. Music is a big interest – especially supporting a band with audio mixing and stage setup for special functions. Charity support and fund-raising for people in times of need is also an important involvement.

Nick Waite

Business Development

Nick Waite

Business Development

Nick’s “systems” approach has been of great benefit to a technically-minded organization. It has helped him identify opportunities to simplify or standardize processes in an effort to promote knowledge sharing, streamline workflows and ensure that the technical knowledge of individuals is available to benefit all who need it.

Recognising that staff are the company’s greatest asset, Nick is acutely aware of the impact effective teamwork can have on all areas of the business – from client and supplier relationships to profitability.

A progressive goal is to increase employee engagement in the development of company culture and a cohesive, united organization. To this end, Nick recognizes that critical analysis is essential to continually improving the business for all stakeholders.

Away from work, Nick is an active supporter of organisations that exist to help people with a variety of needs, including the Rapid Relief Team (RRT) and Country Fire Authority (CFA). He has also enjoyed and drawn inspiration from extensive travel to the US and Europe.

Lachlan Shemilt

State Sales Manager

Lachlan Shemilt

State Sales Manager

Lachlan likes to build friendly long-term collaborative relationships with clients, rather than short-term hard-nosed commercial transactions.

He looks for signs in the client response that the company has exceeded expectations by giving them a great experience. He knows that being well-organised and getting correct information to staff on-site are keys to success, along with offering the best products.

He’s also found that upfront honest communication is important to build trust, giving the client assurance that any issues will be resolved and they won’t be left in the lurch.

Lachlan has progressively developed ‘value-added’ thinking to create complete solutions for clients rather than just selling boxes – a key to the company’s success.

He finds it a continual challenge to get an industry with entrenched mindsets to move with the times and embrace new technology.

Off the job, he likes to relax by listening to music, and keeping up with AFL and cricket. He is also committed to supporting the Rapid Relief Team on occasions of special need.

Steve Williams

Specification / Tech Support Manager

Steve Williams

Specification / Tech Support Manager

Steve was inspired to pursue an engineering career by his father who was a ‘scientific engineer’ working on jet engines in the early days of passenger air travel.

He later gravitated to the heating industry where he’s gained a wealth of practical experience over a 34 year career. He is very much down-to-earth and hands-on to get the job done, while happy to help field staff, engineering consultants, and installation contractors.

His adaptable work role has extended to a sales function in bringing new consultants and contractors on board for the company.

Steve likes to take the big picture approach to efficient heating of buildings instead of just focusing on individual elements, so he doesn’t mind dealing with related issues such as water supplies.

Over the years he has learned the importance of consistent relationship and service to clients and partners in order to build trust, credibility, and ongoing business.

Outside work, Steve enjoys spending valuable time with his family and grandchildren. He also likes supporting charity and helping people at times of need.

Rohan Hocking

Key Account Manager (HVAC)

Rohan Hocking

Key Account Manager (HVAC)

Rohan has a passion and vision for what can be achieved by getting people working together happily to move things forward. He also likes to help people find and grow their talent niche where they have fun on the job and perform their best.

Rohan likes things to be neatly organised and everything in its place. Being close to clients, he knows the issues they face, the impact of problems and the importance of fixing them.

He’s found good organisation works well in his sales roles and in voluntary community work where he’s overseen fundraising for schools, children’s cancer, plus organising meals for the Rapid Relief Team.

To relax, he enjoys getting his hands into his garden, entertaining family and friends and likes to have a few shots on the tennis court.

Lawson Plaisted

Estimating Coordinator

Lawson Plaisted

Estimating Coordinator

Through his work experience, playing AFL, and performing guitar in a band, Lawson knows the importance of teamwork, communication, and cooperation to get good results.

He’s learned the necessity of getting information technically accurate to avoid headaches later – and delivering it on-time.
He enjoys the logistical challenge of getting things right first time while dealing with numerous jobs, multiple parties, and tricky issues, while keeping a positive ‘can-do’ attitude.

He enjoys seeing projects develop from client enquiry through to implementation and working across the various parts of the organisation.

John Ferguson

Account Manager

John Ferguson

Account Manager

John knows how paramount customer service is, and wants his clients to feel that he’s gone out of his way to make problems small or vanish if possible.

His meticulous motivation goes right back to childhood experience helping his father install central heating systems.
His philosophy of ‘measure twice, cut once’ takes a bit longer in the short term but avoids a lot of wasted time and cost in the long term from double-handling.

He considers himself a ‘spam filter’ – sifting out the rubbish that nobody wants while retaining the good stuff that adds value. A different challenge is welcome every day, trouble-shooting with careful dissection.

Outside work, John enjoys the strategizing of chess playing, puzzles, and Sudoku. He’s also into travel & sight-seeing, and supporting his sons’ soccer club.

Karel Djiuardi

Technical Manager

Karel Djiuardi

Technical Manager

True to his German genes, Karel is a born engineer with a voracious curiosity to understand how everything works. This has led to a passion for outside-the-square problem solving and product innovation in heating systems.

He’s developed specialist knowledge of steam, oil, and wood boilers, gas condensing hot water heaters, and hot water heat pumps.

Not content with the status quo, and pained by seeing anything ‘second rate’, he ‘digs deeper’ to find the best possible solutions for clients, with a strong sense of integrity in system quality.

He has a global view of the industry – having worked around the world and dealt with a variety of cultures. And being involved in the whole process from sales consulting to commissioning, he understands the need for good communication and collaboration end-to-end.

Outside work he enjoys social tennis and the skilled disciplines of Multiple Martial Arts, and still can’t get enough of ‘technical’ things.

Tim Braden

Purchaser

Tim Braden

Purchaser

Tim likes to raise the bar to get better results through negotiation and diplomacy, while keeping good relationships. Landing a good value-for-money deal gives him immense satisfaction, knowing that this is giving the company a competitive advantage.

Integrity and consistency are important to him in doing the right thing for all parties, so nothing comes back to bite. This includes keeping realistic commitments – sage advice to the sales department where he’s been himself!

He also has an innate drive to understand technology, having enjoyed studying physics and ‘working things out’.
Off the job, he likes to support community work such as fund raising for disabled children, health and other charitable organisations.