Privacy and Security
Our commitment to keeping your trust
We handle all personal information within the company with utmost care, in compliance with the Australian privacy laws.
Why we collect information
We collect information to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
We may contact you for additional information or verification before accepting any order.
This information also allows us to provide you with offers that are of more specific interest or benefit to you.
How we collect this information
We store your registration and ordering details so that you don’t have to provide them every time you deal with us. The personal information we collect is supplied by you and then verified for our database.
What we collect
The information we collect includes your name, job title, business name, address, delivery address, phone number and e-mail address.
Sharing your information
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call centres, mail houses and third party fulfilment contractors.
In special circumstances (for example, if there is a new owner of the business), your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
We may also provide data to other business partners for various purposes, such as marketing research. In this situation, only details pertaining to the direct transaction and sales of our products will be released.
If you would like to access your personal information, please email your request via the Contact Us page or phone us on 1800-337-959. We take the greatest care to store your personal information securely in order to justify your confidence in dealing with us online.
Only experienced team members in our Account Management, Marketing, Despatch, Finance and IT Departments have access to our customers’ information. Their access is subject to strict controls and procedures.
About cookies and what they tell us
A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It does not tell us your personal identity unless you are registered with us.
Direct marketing by mail and email
From time to time we may send newsletters by email to convey up to date information on our products, relevant industry news or recent projects. We will only send you these emails if you allow us to. These emails contain a link at the bottom that enable you to unsubscribe or update your email preferences at any time.
Changes to our privacy policies and practices
Our privacy policies and practices are reviewed and updated regularly in line with customer expectations and legislative changes.
Our policy for using web analytics
Our website uses Google Analytics. This is a tool that helps us analyse how visitors use our website. Google Analytics uses “cookies” which collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by these cookies, including IP addresses, are transmitted to Google. These information become the basis of our website visitors’ evaluation and the compilation of statistical reports on our website’s activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
How we handle customer information
We do not collect personal information when you visit our website unless you fill out a web or enquiry form or otherwise register with us.
When you place an order, you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address, phone number and any specific delivery instructions. We may share this information with third parties which are involved in the processing of your order – for example, the financial institution that issued your credit card and the shipping carrier that will deliver your order.
Automatic Heating is committed to reducing the risk of fraud. Our policy is to prosecute any cases of fraud that we identify. If a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if deemed appropriate, report this to the appropriate authorities.
We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries and where possible provide updated product information when appropriate.
When you enter a contest or other promotional feature, we may require your name, address, and e-mail address in order to assist us in managing the contest and to notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
Our site contains links to other sites. Automatic Heating is not responsible for the privacy practices or the content of other websites.
By default, all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared outside the company.
As the Federal Government introduces new privacy legislation, Automatic Heating’s privacy policies are reviewed and updated as appropriate.
More information on privacy legislation is available from the Government website.